{"id":50,"date":"2019-02-28T19:20:22","date_gmt":"2019-02-28T19:20:22","guid":{"rendered":"https:\/\/www.simpleocr.com\/?page_id=50"},"modified":"2019-04-05T18:15:37","modified_gmt":"2019-04-05T18:15:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.simpleocr.com\/ocr-freeware\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:#e0dede; }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: #e0dede; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 13px;width: 13px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Antic Slab\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"PT Sans\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: #333333 !important;border-color: #333333 !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #f44336;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #f44336;}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: #f44336!important;border-color: #f44336!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-816 \"><span class=\"entry-title rich-snippet-hidden\">May I use SimpleOCR to process screen captures?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.simpleocr.com\/author\/nikita\/\" title=\"Posts by Nikita\" rel=\"author\">Nikita<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-04-05T18:11:13-04:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-816\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-816\" href=\"#collapse-1-816\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">May I use SimpleOCR to process screen captures?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-816\" aria-labelledby=\"faq_1-816\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Sure, but SimpleOCR usually returns poor results with screen captures.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-820 \"><span class=\"entry-title rich-snippet-hidden\">SimpleOCR scans my document, but I don&#8217;t see it<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.simpleocr.com\/author\/nikita\/\" title=\"Posts by Nikita\" rel=\"author\">Nikita<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-04-05T18:16:50-04:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-820\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-820\" href=\"#collapse-1-820\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">SimpleOCR scans my document, but I don&#8217;t see it<\/div><\/a><\/h4><\/div><div id=\"collapse-1-820\" aria-labelledby=\"faq_1-820\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>SimpleOCR handles only bi-level (black &amp; white) and grayscale images. Please don&#8217;t scan in color mode.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-822 \"><span class=\"entry-title rich-snippet-hidden\">SimpleOCR can&#8217;t load my TIFF file<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.simpleocr.com\/author\/nikita\/\" title=\"Posts by Nikita\" rel=\"author\">Nikita<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-04-05T18:17:34-04:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-822\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-822\" href=\"#collapse-1-822\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">SimpleOCR can&#8217;t load my TIFF file<\/div><\/a><\/h4><\/div><div id=\"collapse-1-822\" aria-labelledby=\"faq_1-822\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>SimpleOCR handles only bi-level (black &amp; white) and grayscale images. It can&#8217;t read color TIFF documents. Convert the file into a bi-level or grayscale format and then load it into SimpleOCR.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-824 \"><span class=\"entry-title rich-snippet-hidden\">My software can&#8217;t read the images from SimpleOCR<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.simpleocr.com\/author\/nikita\/\" title=\"Posts by Nikita\" rel=\"author\">Nikita<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-04-05T18:18:18-04:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-824\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-824\" href=\"#collapse-1-824\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">My software can&#8217;t read the images from SimpleOCR<\/div><\/a><\/h4><\/div><div id=\"collapse-1-824\" aria-labelledby=\"faq_1-824\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>SimpleOCR TIFF files use a CCITT Group IV (a.k.a. ITU T-6) compression scheme. Some software applications are not able to decode TIFF files compressed this way.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-826 \"><span class=\"entry-title rich-snippet-hidden\">SimpleOCR crashes during the OCR process<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.simpleocr.com\/author\/nikita\/\" title=\"Posts by Nikita\" rel=\"author\">Nikita<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-04-05T18:19:28-04:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-826\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-826\" href=\"#collapse-1-826\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">SimpleOCR crashes during the OCR process<\/div><\/a><\/h4><\/div><div id=\"collapse-1-826\" aria-labelledby=\"faq_1-826\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><em><strong>Most crash bugs have been fixed in version 3.0 of SimpleOCR.\u00a0 Please <a href=\"\/Download\">download the new version<\/a> to eliminate these errors and greatly improve your SimpleOCR experience!<\/strong><\/em><\/p>\n<p>First of all, please be sure to have the last version of SimpleOCR and restart your computer. Then try the following.<\/p>\n<p>Load the SimpleOCR.tif sample file shipped with SimpleOCR and try to OCR it. If you have a crash, please try to uncheck to &#8220;extract images&#8221; option and retry.\u00a0 This option doesn&#8217;t work on old versions of Windows 95.<\/p>\n<p>Look at SimpleOCR status bar once your document is displayed. You should see something like &#8216;1728&#215;2200 horizontal and vertical image resolution in Dots Per Inch. If you have some strange values for the resolution (like DPI), it means that your scanning software doesn&#8217;t fill the resolution fields properly and it can make SimpleOCR crash. You can report the problem to your scanner manufacturer. Unfortunately, you can&#8217;t modify the resolution fields by hand from SimpleOCR. Save the document in a TIFF file and then use a TIFF file editor to change the resolution fields.<\/p>\n<p>If it works with the sample file but not on your document, please try to select the text areas by hand using the &#8220;Create Area&#8221; tool.<\/p>\n<p>In any case, please mail us a bug report.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-828 \"><span class=\"entry-title rich-snippet-hidden\">How can I add a dictionary for German, Spanish, Italian?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.simpleocr.com\/author\/nikita\/\" title=\"Posts by Nikita\" rel=\"author\">Nikita<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-04-05T18:20:17-04:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-828\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-828\" href=\"#collapse-1-828\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I add a dictionary for German, Spanish, Italian?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-828\" aria-labelledby=\"faq_1-828\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>SimpleOCR can only recognize the characters used in the English and French language. Therefore, it can not recognize characters like, e.g., \u00df, \u00fc, \u00f1, and \u00fa.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-830 \"><span class=\"entry-title rich-snippet-hidden\">The OCR results are poor<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.simpleocr.com\/author\/nikita\/\" title=\"Posts by Nikita\" rel=\"author\">Nikita<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-04-05T18:21:10-04:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-830\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-830\" href=\"#collapse-1-830\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">The OCR results are poor<\/div><\/a><\/h4><\/div><div id=\"collapse-1-830\" aria-labelledby=\"faq_1-830\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The scanning quality is very important. You should obtain a quality comparable with the quality of the sample file shipped with SimpleOCR.<\/p>\n<p>Usually you should use a scanning resolution of 300 DPI.\u00a0 It could be less if the characters are quite big or more if the characters are small.<\/p>\n<p>Next, carefully tune the scanning brightness. Look at the characters in the resulting image. They should be clean. If you have a lot of characters in several pieces (i.e. image is too light) or many characters stuck together (i.e. image is too dark), you should tune the scanning brightness (or try a higher scanning resolution).<\/p>\n<p>If your document has a sophisticated page layout, you can help SimpleOCR by selecting the text areas by hand using the &#8220;Create Area&#8221; tool.<\/p>\n<p>Avoid having a scanning area bigger than the document.\u00a0 In this case you can have black borders around the document and SimpleOCR doesn&#8217;t like that.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-832 \"><span class=\"entry-title rich-snippet-hidden\">I have a &#8220;Too many shapes&#8221; error<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.simpleocr.com\/author\/nikita\/\" title=\"Posts by Nikita\" rel=\"author\">Nikita<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-04-05T18:21:58-04:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-832\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-832\" href=\"#collapse-1-832\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I have a &#8220;Too many shapes&#8221; error<\/div><\/a><\/h4><\/div><div id=\"collapse-1-832\" aria-labelledby=\"faq_1-832\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>This problem occurs when there is more than 20,000 distinct &#8220;shapes&#8221; (a set of connected pixels) in a document. This probably means your document is &#8220;noisy&#8221; (a lot of small dots everywhere) or there is an image in your document which looks like a cloud of points.<\/p>\n<p>Two solutions:<\/p>\n<ul>\n<li>select the &#8220;noisy&#8221; option in the bottom toolbar<\/li>\n<li>select the text areas with the &#8220;area&#8221; tool.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-834 \"><span class=\"entry-title rich-snippet-hidden\">SimpleOCR doesn&#8217;t recognize my scanner<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.simpleocr.com\/author\/nikita\/\" title=\"Posts by Nikita\" rel=\"author\">Nikita<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2019-04-05T18:22:39-04:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-834\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-834\" href=\"#collapse-1-834\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">SimpleOCR doesn&#8217;t recognize my scanner<\/div><\/a><\/h4><\/div><div id=\"collapse-1-834\" aria-labelledby=\"faq_1-834\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Your scanner must be a TWAIN compliant scanner that can acquire a black and white image or grayscale image. A common problem is that you have installed an old 16 bit driver that can&#8217;t communicate with 32 bit applications like SimpleOCR. Try to get an updated driver by downloading it from your scanner manufacturer&#8217;s website.<\/p>\n<p>If it still doesn&#8217;t work, you can always scan from your scanning software, save the resulting image in a black and white TIFF file, and process the file with SimpleOCR.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":19,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - SimpleOCR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.simpleocr.com\/ocr-freeware\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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