PO Box 548
Knoxville, TN 37901-0548
500 West Summit Hill Drive,
Knoxville, TN 37902
Please see our FAQ for answers to common problems. Since the SimpleOCR application is free, our support staff is unable to respond to most inquiries. However, your feedback is important for us to make improvements to the product.
Create a ScanStore User Account to access live support chat, phone support and more. Existing users click here.
The support phone number is sent with your order receipt. Please refer to this to contact support by phone. You may also access the ScanStore Contact Page for live web chat and phone support.
Tech Support E-Mail Address:
Please attach any sample image files that are relevant to your problem when e-mailing support.
COVID 19 Update:
As COVID-19 has been declared a pandemic, we have reviewed our existing plans and operations to ensure we are prepared to continue operations and not just respond to a disaster. Employees are equipped to work remotely and our phone systems and operational infrastructure will continue as usual. Calls placed to our support organization will be routed to the appropriate individuals regardless of where they are physically located, and our professional services team will continue business-as-usual, as they are accustomed to working remotely. Similarly, our sales, marketing and back office staff are all equipped to work remotely, so our vendors and clients should have a seamless experience.
We are confident in our ability to deliver the quality support you expect from SimpleSoftware. As the COVID-19 situation continues to evolve, we’ll be here to help. Please reach out to your SimpleSoftware contact if there is anything we can do to support you.